Signature Cake Frequently Asked Questions

Answers to all of your burning questions

 

How do I place an order?

1. In the online shop, click on the cake design you’d like to order.
2. At the bottom of the listing, select the size of cake you desire (pricing will update at the top of the description), the quantity, and add it to your cart.
3. A form will pop up. Select the date and time you wish to pick up your cake, and your cake flavor. All cakes must be ordered at least 3 days in advance of pick-up.
4. Proceed to your shopping cart to complete your order and submit payment.
5. If you don’t receive an email confirmation, please check in with us to be sure your order was fully processed.
6. Pick up your cake on your selected date and enjoy!

 

How far in advance should I place my order?

All signature cake orders must be placed at least three days in advance. For example, an order for Saturday would need to be placed by Wednesday at midnight. Signature cakes are available for pick-up Wednesday-Saturday 9am-5pm.  For Sunday events, please plan to pick-up your cake on Saturday. Cookies can be ordered just 24 hours in advance of pick-up.

Please note: We will be closed July 1-6. Any orders placed for these dates will not be fulfilled.

 

I need a cake for a Monday or Tuesday. Is that possible?

We are closed on Sundays and Mondays, and we spend Tuesdays preparing for the coming week. Because of this, we are only able to offer cake pick-up Wednesday-Saturday.

 

Can I change the design/colors/etc of one of the signature cakes?

The signature cakes are not able to be customized or changed in any way. The image in the description shows what your cake will look like when you pick it up. (Please note: colors may vary slightly due to monitor and browser differences.)

If you want to order a cake designed exactly to your specifications, we also offer custom cakes!

 

I want to include a message on the cake; how do I do that?

We do not write on our cakes, but you are welcome to purchase a topper with your special message.

 

Do you ship your cakes?

Not at this time.

 

How soon should I eat my cake after picking it up?

Your cake will be chilled when you pick it up, so it’s best to allow 1-3 hours (depending on the size) for it to come to room temperature before enjoying. Our cakes are baked with fresh, local ingredients and no preservatives. To enjoy at peak freshness, we recommend eating your cake within a day of pick-up.

 

Is there anything I should know about transporting my cake?

Yes! Please check out our page on transporting cakes for helpful tips before coming to pick up your cake.

 

Where can I park when I come to pick up my cake?

Parking is available at the rear of the shop. If that lot is full, you can park in the adjoining lot. Please avoid any spots that are reserved for specific businesses by name.

 

Do you offer delivery for your signature cakes?

Not at this time. Occasionally we are able to deliver a signature cake in the Ann Arbor area if our schedule permits.

 

What is your cancellation policy?

Because we create all of our cakes and desserts from scratch, we may begin to work on some elements of your order shortly after it is placed, and we have tailored our refund policy accordingly. Full refunds are available for orders cancelled seven or more days in advance of pickup. Store credit is offered for orders cancelled four to six days in advance of pickup. Orders cancelled within 72 hours of pickup are not eligible for refunds.